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Privacy Policy

Privacy Policy

Last Updated: July 21, 2026

At Dunkuni, we respect your privacy and are dedicated to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you when visiting our website, creating an account, placing an order, contacting us, or otherwise interacting with our services.

By accessing or using the Dunkuni website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on your interaction with our website, we may collect the following categories of information.

Personal Information

Information you voluntarily provide may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account credentials (where applicable)

  • Order history

  • Purchase information

  • Customer support communications

Order & Payment Information

To process purchases and provide customer support, we may collect:

  • Payment confirmation details

  • Transaction records

  • Order values

  • Refund information

  • Return requests

  • Shipping and delivery information

For security reasons, Dunkuni does not store complete payment card details. Payments are securely processed by trusted payment providers.

Technical Information

When you browse our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage statistics

  • Referring websites

  • Session information

  • Pages visited and interactions

Marketing Information

If you choose to receive marketing communications, we may collect:

  • Newsletter subscription preferences

  • Marketing consent records

  • Promotional campaign engagement

  • Email interaction statistics

2. How We Collect Information

We collect information through several methods.

Information You Provide

You may provide personal information when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to newsletters

  • Complete online forms

  • Request a return or refund

Information Collected Automatically

Certain data is collected automatically using technologies such as:

  • Cookies

  • Log files

  • Analytics platforms

  • Security monitoring tools

  • Fraud detection systems

Information from Trusted Partners

We may receive information from carefully selected service providers that assist with:

  • Payment processing

  • Shipping and delivery

  • Website hosting

  • Fraud prevention

  • Customer support

  • Website analytics

3. How We Use Your Information

Dunkuni processes personal information to operate our business efficiently and provide our services.

Your information may be used to:

  • Process and fulfill orders

  • Verify payments

  • Arrange deliveries

  • Respond to customer inquiries

  • Manage customer accounts

  • Send order confirmations and service updates

  • Improve website functionality

  • Analyze website performance

  • Prevent fraud and unauthorized activity

  • Maintain website security

  • Comply with legal obligations

  • Send promotional communications where legally permitted

4. Legal Basis for Processing

If you are located within the European Economic Area (EEA), we process personal data under one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required

5. Sharing Your Information

We only share personal information when necessary for business operations or legal compliance.

Recipients may include:

  • Payment service providers

  • Shipping and logistics partners

  • Website hosting providers

  • Technical service providers

  • Analytics providers

  • Customer support platforms

  • Government authorities where legally required

Dunkuni does not sell, rent, or trade customer personal information to third parties for independent marketing purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Improve browsing experience

  • Remember user preferences

  • Analyze visitor behavior

  • Monitor website performance

  • Detect fraudulent activity

  • Support marketing activities where permitted

Most browsers allow you to manage or disable cookies. Please note that some website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete purchases

  • Provide customer service

  • Maintain accounting records

  • Meet legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

8. Data Security

We use reasonable technical, organizational, and administrative safeguards designed to protect your information against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Unauthorized disclosure

  • Alteration

  • Destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable privacy legislation, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of personal data

  • Restrict certain processing activities

  • Object to specific types of processing

  • Receive your data in a portable format

  • Withdraw previously given consent

  • Lodge a complaint with the relevant supervisory authority

Requests may be submitted using the contact information provided below.

10. Marketing Communications

If you subscribe to our promotional communications, you may opt out at any time by:

  • Clicking the unsubscribe link included in marketing emails

  • Contacting our customer support team

Please note that service-related communications, including order confirmations, shipping updates, refunds, and customer support responses, may still be sent when necessary.

11. Children's Privacy

Dunkuni's website is intended for individuals aged 16 years or older.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will promptly remove it where required.

12. International Transfers

Your information may be processed or stored in countries outside your place of residence where our service providers operate.

Where international transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.

13. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Dunkuni is not responsible for the privacy practices, content, availability, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

14. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in legal requirements, business practices, or website functionality.

The latest version will always be published on this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Company Name: Dunkuni

Business Owner: Marcel Krause

KvK Number: 47373656

Business Address:

Cornelis Dirkszoonlaan

1141 ZA Monnickendam

Netherlands

Phone: +31 6 29184735

Email: support@Dunkuni.com

By continuing to use the Dunkuni website and services, you acknowledge that you have read, understood, and accepted this Privacy Policy.

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